Read time 5mins
Whether you're a seasoned business traveller or heading somewhere new for the first time, a little preparation goes a long way. Here's what's worth thinking about before you go — and while you're there.
Before you go
Five minutes of research before a trip can make a real difference. Check your government's travel advice or the company travel portal, have a look at local news, and if a colleague has been to the destination recently, ask them how it was. Not just "is it safe?" — ask what they'd do differently, what surprised them, what they wished they'd known.
Check the travel security policy to see whether you need to use a travel management company to book or register a trip. If the destination is higher risk, you might need to take additional steps, such as contacting a local security point of contact.
If something were to go wrong, such as a medical incident, civil unrest, or even conflict, security teams will need to know who is in the country and who might be impacted, so bypassing official means to book trips is never advised.
In the taxi
Sit in the back, wear your seatbelt, and if there's a meter, ask the driver to use it. If there isn't, agree the fare before you get in. If you use a ride hail app (and it is safe to do so in your destination), this will stop you falling prey to meter scams.
Keep your valuables with you rather than in the boot, and if the driver is distracted or driving in a way that makes you uncomfortable, say something. Driving accidents are some of the most common incidents while travelling.
At the hotel
Your accommodation is an important place – it is somewhere you need to feel safe and able to relax at the end of the day. When you arrive, try to be discreet – avoid showing your passport or nationality, and ask the receptionist not to say your room number aloud.
It is always asking for a room above the second floor, but not right at the top of a building – if you have to evacuate in an emergency, such as a fire, you don’t want to have to be running down 20 flights of stairs.
On the street
When out and about, keep your phone in your pocket when you're not using it and think twice about wearing expensive jewellery or watches in unfamiliar areas. Keep your bag close — ideally one you can strap to your body — and your valuables in sight. Never wear headphones when walking around – they prevent you from being aware of your surroundings.
If a stranger approaches and something feels off, trust that feeling. Likewise, be wary of dark, unlit streets or secluded areas. These areas are easier for criminals to operate in. Stick to well-lit, busy areas where it is also easier to call for help.
If something goes wrong
Your instincts are a useful tool. If a situation feels uncomfortable, act confidently, create some distance, and find somewhere safe. Let someone know what's happening when you can — a colleague, a contact, or emergency services if needed. If there is an actual incident, contact your emergency point of contact as soon as you can – this starts of an incident management process to get you help.
Make sure your phone is charged before you head out. Know who to call. And make sure someone back home has your itinerary and knows to check in. If you miss a check-in, ensure they know who to contact.
Summary
The majority of trips occur without incident. But this can make us complacent. The basics, done well and consistently, make us less likely to be involved in an incident and help us know what to do if we are.
If you’re a seasoned traveller, what other vital tips can you share with a new traveller? If you’re new to corporate travel, who can you talk with to get some tips?
